Privacy Policy

Welcome to Lucky Darling, available on the Google Play Store. We deeply value your privacy and consider the protection of your personal information during your use of our product as our primary responsibility. This privacy policy aims to clearly and understandably explain to you how we collect, use, store, share, and protect your personal data, as well as the various rights you have regarding this data.

This privacy policy applies to all users who access and use Lucky Darling through the Google Play Store. Whether you are browsing product information, making purchases, using related service functions, or interacting with us, the processing of your personal information is governed by this policy. Even if you are only browsing anonymously, we may still collect certain non-personally identifiable information to optimize product performance and user experience, and such data processing also complies with this privacy policy.

When you use Lucky Darling, we collect a wealth of device-related information. This includes, but is not limited to, the device's brand and model, which helps us adapt to the screen sizes, resolutions, and hardware performance of different brands and models, ensuring consistent product display and functional experience. Information about the operating system version lets us know the operating system your device is running, such as the specific Android version, to facilitate compatibility optimization and functional adaptation for different system versions.

Unique device identifiers (such as IMEI, Android ID) remain unchanged throughout the device's lifecycle and can be used to uniquely identify your device. We use this identifier to distinguish between different devices, perform user identification, device management, and tracking, such as monitoring device status and updating device software. In addition, we also collect hardware information such as screen resolution, processor (CPU) model, memory (RAM) capacity, storage capacity, camera specifications, and battery capacity, as well as network information such as network type (e.g., 4G, 5G), IP address, and SIM card information. Combined, this information helps us provide you with product displays and functional experiences that are compatible with your device, and also provides key basis for technicians to troubleshoot problems when device issues arise.

During your use of Lucky Darling, we carefully record various behavioral data. The product pages you have browsed allow us to understand your attention and interest preferences in different products; search records reflect your needs and exploration directions, helping us optimize search algorithms and provide more accurate search results. Click operations record your interaction behaviors on the product interface, such as clicking buttons, links, etc., assisting us in evaluating the rationality of page layout and functional design.

Purchase history details your consumption behavior, including the type, quantity, time, and amount of purchased products. This not only helps us provide you with support such as order tracking and after-sales service but also enables us to analyze your consumption habits and offer more personalized product recommendations that meet your needs. Data on the frequency and duration of using product functions lets us know which functions are popular with you and which need further optimization or improvement, thereby continuously enhancing the practicality and user experience of product functions.

If you choose to register an account to use specific functions of Lucky Darling, we will collect the registration information you provide. The username is your identity identifier on our platform, facilitating your login and participation in interactions; the password is used to ensure account security, and only you know this password to successfully log in to the account. The email address and mobile phone number are mainly used for account creation, identity verification, and login management, and are also important channels for us to send you account-related service notifications, important messages, and password retrieval operations. During the registration process, we may also ask you to provide other auxiliary information, such as name and gender, which helps improve your account profile and provide you with more personalized services.

When you make a product purchase, we will collect payment-related information in strict accordance with payment security standards. Payment methods include various types, such as credit card information (including card number, expiration date, CVV code, etc., but we will take security measures such as encryption to ensure its safety), third-party payment accounts (such as WeChat Pay, Alipay accounts, etc.). The payment amount specifies the cost of your current transaction, the transaction time accurately records the moment the transaction occurs, and the transaction record completely retains the detailed process of this payment, including payment status, order number, etc. This information is only used to complete payment transactions, process refunds, and conduct financial accounting, and we will not use it for other purposes without your authorization.

With your explicit authorization, we may obtain your geolocation information. This can be achieved through technologies such as the device's GPS positioning, base station positioning, or WiFi positioning. The obtained geolocation information helps us provide you with location-based services, such as recommending nearby products or stores, and pushing localized preferential activities, promotional information, etc., thereby enhancing the relevance and practicality of the services. You can adjust the authorization for geolocation information in the device settings at any time. If you turn off the authorization, we will not be able to obtain your real-time location information, but we may still provide you with some general service suggestions based on your previous location data.

We use the collected information to fully provide you with various functions and services of Lucky Darling. Starting from the product display link, based on your device information and browsing preferences, we present product pictures, descriptions, and related parameters in the most appropriate way, allowing you to clearly understand product details. In the purchase process, using your account information and payment information, we ensure the smooth progress of payment transactions, and through the order tracking function, we timely feedback the order status to you, providing full support from placing the order, shipping to delivery completion. When you need customer service, based on your historical usage data and consultation records, we can quickly and accurately answer your questions and handle problems, ensuring that you can smoothly use and enjoy our products.

Through in-depth analysis of your usage data and preference information, we are committed to creating a personalized experience for you. Based on your browsing and purchase history, we can accurately insight into your interests and consumption needs, recommend products that match your taste, and improve the efficiency of you finding favorite products. In terms of content display, we adjust the page layout and recommend related articles or information according to your preferences, so that the content you see is more in line with your needs. At the same time, we may also customize exclusive function settings and operation processes for you according to your usage habits, making your use of Lucky Darling more convenient and comfortable, and improving your satisfaction and convenience during use.

The collected information is an important basis for us to improve and optimize Lucky Darling. By analyzing device-related information and usage data, we can find operational problems of the product on different devices, such as stuttering and poor compatibility, thereby conducting targeted performance optimization and error repair. Understanding the frequency of use and feedback of product functions helps us determine the direction of function improvement, such as simplifying or enhancing commonly used functions, adjusting or deleting infrequently used functions. At the same time, based on your needs and market trends, we use this information for the development and innovation of new functions, continuously improving the quality and user experience of Lucky Darling to meet your growing expectations.

We use information to maintain the safe and stable operation of Lucky Darling. With the help of device fingerprinting technology, we collect various information of the device and assign a unique identifier. By monitoring the device's operating status, we can timely detect abnormal behaviors such as root (illegal file reading, anti-security detection), automation tools (batch registration, activity cheating), emulators (automatic registration of small accounts, seckill), multiple openings (false cheating, account raising), device modification, group control (taking advantage of loopholes, false traffic), App repackaging (implanting advertisements, cracking function restrictions), effectively preventing fraud, malicious behaviors, and unauthorized access. In the payment link, through security verification and risk assessment of payment information, we protect the security of your account and transactions. In addition, we strictly abide by laws, regulations, and relevant regulatory requirements to ensure that data processing activities are legal and compliant, and protect your legitimate rights and interests.

We store the collected personal information on secure servers, which may be located in multiple geographical locations, including but not limited to outside your country or region. To ensure the security and integrity of data during storage, we adopt advanced storage technologies and architectures, such as distributed storage and redundant backup. At the same time, we implement strict physical security protection for storage servers, including access control, monitoring systems, fire and theft prevention facilities, etc., to prevent data loss or leakage due to physical reasons.

We strictly follow the principle of minimizing data storage and will only retain your personal information for the shortest time necessary to achieve the purposes described in this privacy policy, unless laws and regulations clearly require otherwise or you otherwise agree to extend the storage period. For example, for purchase records, we may retain them for a certain number of years in accordance with relevant financial regulations to meet audit and tax declaration needs. When we no longer need to use your information for the original purpose, we will adopt secure deletion or anonymization processing in accordance with relevant regulations to ensure that your information cannot be recovered or identified, avoiding potential risks to your privacy.

We attach great importance to information security and have established a comprehensive range of technical and management measures to protect your personal information. At the technical level, we use encryption technology to encrypt personal information during transmission and storage, ensuring that data is not stolen or tampered with during transmission, and is difficult to be interpreted even if illegally obtained during storage. Through access control technology, we strictly restrict only authorized personnel to access specific personal information, and assign the minimum necessary access rights to employees according to their job responsibilities and business needs. Regular data backups are performed to prevent data loss due to hardware failures, natural disasters, and other unexpected situations, and backup data is stored in secure off-site locations. A security audit mechanism is established to conduct real-time monitoring and recording of data access, processing, and other operations, so as to timely detect and handle potential security issues.

At the management level, we formulate sound data security management systems and processes, conduct regular data security training for employees, and strengthen their awareness of data security and compliance operations. We sign strict data security agreements with third-party service providers, requiring them to also adopt high-standard data protection measures to ensure that your information security is not compromised during cooperation. Although we have made every effort to take the above security measures, given the complexity and uncertainty of the Internet environment, there is no absolutely secure information protection measure. We will continue to invest resources to continuously improve and perfect the security protection system to safeguard your information security.

To provide you with better and more comprehensive Lucky Darling services, we may cooperate with third-party service providers. These providers cover multiple fields: payment processing institutions are responsible for securely processing your payment transactions to ensure the smooth and safe flow of funds; data analysis companies assist us in in-depth analysis of user data, tap data value, and provide data support for product optimization and personalized recommendations; cloud storage service providers provide us with reliable storage space to ensure stable data storage; advertising partners help us promote products, enhance product visibility and market coverage.

We will only share your personal information with them within the necessary business scope, and sign legally binding confidentiality agreements and data security agreements with third-party service providers, clearly requiring them to abide by strict confidentiality obligations and data security standards, and properly protect your information. Before sharing information, we will conduct strict reviews of the third party's qualifications and reputation to ensure that they have sufficient security capabilities and compliant operation levels, minimizing the risk of your information leakage.

Legal Requirements and Compliance

In cases where legally required, such as in accordance with laws and regulations, court orders, or legitimate requests from government agencies, we may disclose your personal information in accordance with the law. In addition, if we reasonably believe that disclosing information is necessary to protect our legitimate rights and interests (such as responding to legal proceedings, arbitrations, etc.), prevent fraudulent behaviors (such as identifying and preventing financial fraud, false transactions, etc.), or maintain public safety (such as cooperating with law enforcement agencies to combat criminal activities), we may also make corresponding disclosures. When making such disclosures, we will strictly follow legal procedures and regulations to ensure that the disclosure is legal and compliant, and as far as possible protect the security and confidentiality of your information during the disclosure process.

In some cases, we may share your personal information with our affiliated companies to provide you with more comprehensive and coordinated services and experiences. Affiliated companies share our unified corporate values and data protection standards, and we will ensure that affiliated companies abide by data protection principles and measures consistent with this privacy policy. For example, in cross-business customer service scenarios, affiliated companies may need to obtain some of your information to provide you with coherent service support, but we will strictly limit the scope of shared information and supervise the use of information by affiliated companies to ensure that your privacy is fully protected.

With your explicit consent, we will share your personal information with third parties in the manner and scope you agree to. When obtaining your consent, we will clearly inform you of key information such as the object, purpose, type of information, and possible impacts of the sharing, ensuring that you make independent and voluntary decisions on the basis of full understanding. For example, when you participate in specific marketing activities or cooperation projects, if it is necessary to share some of your information with event partners, we will obtain your consent in advance and detailedly explain the sharing details on the event page or related prompts, ensuring your control over personal information.

You have the right to access your personal information stored in Lucky Darling at any time and fully understand how we process your information. You can use convenient operation methods, such as after logging into your account, in the "Personal Information" section of the account settings page, you can view and obtain various types of your personal information, including account information, purchase history, preference settings, etc. If you have questions about the display method or access of certain information, we also provide detailed help documents and online customer service support to guide you in exercising your right of access smoothly.

If you find that the personal information we have collected about you is incorrect or inaccurate, you have the right to request us to rectify it. You can contact us, such as sending an email to the dedicated customer service email Sarahmanns91@gmail.com, or calling the customer service phone [specific phone number], to clearly explain to us the content of the information that needs to be rectified and the correct information. After receiving your rectification request, we will immediately start the verification process, verify the accuracy of the information by further communicating with you for confirmation, checking relevant data records, etc. If it is confirmed that the information is incorrect, we will complete the information rectification operation in the shortest time, generally no more than 7 working days, and promptly inform you of the rectification result to ensure that your personal information is always accurate.

In accordance with laws, regulations, and the provisions of this privacy policy, you have the right to request us to delete your personal information. For example, when we no longer need to use your information for the original purpose, or you withdraw your consent to our use of your information, you can make a deletion request through the above contact channels. However, it should be noted that in some cases, we may need to retain some information to meet legal requirements (such as tax regulations requiring retention of transaction records for a certain number of years) or fulfill our legal obligations (such as responding to potential legal disputes). After receiving your deletion request, we will evaluate the information to determine which information can be deleted and which needs to be retained in accordance with the law. For information that can be deleted, we will adopt a secure deletion method to ensure that the information cannot be recovered, and inform you of the deletion progress and results within 7 working days.

You have the right to restrict our processing of your personal information in certain specific circumstances. For example, when you dispute the accuracy of the information, during our verification period, you can request to restrict further processing of that information; or if you object to our use of your information for a specific purpose and are negotiating a solution with us, you can also request to restrict processing. You can make a request to restrict processing by sending a written email or submitting an application online, and we will evaluate your request within 7 working days of receipt, take corresponding measures according to the specific situation, such as suspending the processing of relevant information, using the information only within necessary scopes, etc., and promptly feedback to you the processing results and follow-up arrangements.

If you have previously agreed to our collection, use, or sharing of your personal information, you have the right to withdraw your consent at any time. After withdrawing consent, we will no longer process the relevant information based on that consent, but this does not affect the legality of information processing that has been carried out based on your consent before. You can withdraw consent through simple operations, such as in the "Privacy Settings" option in the account settings, find the corresponding consent authorization item, click to withdraw consent; or contact our customer service staff to inform them of your intention to withdraw consent. After receiving your withdrawal request, we will immediately update the system settings, stop information processing based on that consent, confirm that the relevant operations have been completed within 7 working days, and send you a confirmation notice.

If you have any questions, opinions, or complaints about our privacy policy or information processing behaviors, you can contact us through dedicated complaint channels at any time. We have set up a dedicated complaint email Sarahmanns91@gmail.com, where you can send an email detailing your questions and demands; at the same time, we have also set up online complaint form links on the official website and application to facilitate you to quickly submit complaint information. We attach great importance to your feedback and will immediately arrange a professional customer service team to handle it after receiving your complaint, and generally contact you within 7 working days to understand the specific situation, and give a detailed processing result and solution within 7 working days, striving to meet your reasonable demands and ensure that your problem is properly resolved.

We attach great importance to the protection of minors' personal information. Lucky Darling explicitly does not provide services to minors under the age of 13. During user registration and use, we will take reasonable measures for age verification, such as requiring users to fill in date of birth and other information and conduct logical verification. If we find that we have accidentally collected personal information of minors under the age of 13, we will immediately enable an emergency processing procedure, take measures to delete the information, and ensure that we no longer continue to collect information of that minor. If you are a parent or guardian of a minor and you believe that we may have collected your child's personal information, please contact us through the contact channels we provide in a timely manner, and we will fully assist you in handling related matters to protect the privacy and security of minors.

We may update this privacy policy due to changes in laws and regulations, business development needs, or other reasonable reasons. The updated privacy policy will be announced in a prominent position within Lucky Darling, and we may also notify you through pop-up prompts, in-site notifications, emails (if you have provided an email address), etc. For major changes, we will issue a notice 7 days in advance to give you sufficient time to understand the changes to the policy. Please check this privacy policy regularly to learn about the latest changes in our handling of your personal information. If you continue to use Lucky Darling after the privacy policy is updated, it means that you agree to be bound by the updated privacy policy. If you have objections to the content of the updated policy, you have the right to choose to stop using our products and services and exercise your relevant rights in accordance with the provisions of this policy.

If you have any questions, suggestions, or need help regarding this privacy policy or our processing of your personal information, please contact us through the following methods:

Contact email: Sarahmanns91@gmail.com

We will do our best to reply to and handle your inquiries and feedback within a reasonable time.